Support

Write to support@finplay.me. Include your player id — settings, at the bottom — and we can find your account straight away.

My purchase did not arrive

First, open the shop and tap Restore purchases. That re-checks with Apple or Google and usually fixes it in seconds. If it does not, email us with the receipt from Apple or Google and your player id, and we will credit it manually.

I lost my progress

If you were signed in with Google or Apple, sign in again with the same account on the new device and it comes back.

If you were playing as a guest, progress lived on that device only, and once the app is deleted or the phone is gone we have no way to recover it — there was nothing tying it to you. This is the one thing worth doing today: sign in, and it stops being a risk.

I want a refund

Refunds are handled by the store you bought from, not by us.

• iOS: reportaproblem.apple.com
• Android: Google Play → Account → Purchase history → the item → Report a problem

If the store refuses and you believe you were charged for something you did not receive, email us and we will look at it ourselves.

I found a bug

Tell us what you were doing, what happened, and what you expected. A screenshot or a screen recording is worth ten paragraphs. Include your phone model and OS version if you have them.

Another player is cheating or abusive

Send their name and the approximate time of the match. Match logs are kept for 90 days, so tell us sooner rather than later. We do not share what action we take against another player, but we do act.

Privacy and data

For a copy of your data, a correction, or deletion, write to support@finplay.me — see Delete my data for what happens next.

Security

To report a vulnerability, email support@finplay.me. Please give us reasonable time to fix it before disclosing it. We will not pursue anyone who reports a genuine issue in good faith and does not access other players' data.